Now I just have to wait for the new order to be delivered. Still nothing. Full refund to account. OLD INFORMATION THAT IS NO LONGER APPLICABLE BUT LEFT HERE FOR ARCHIVAL REASONS. I should say frozen and po’d. Just used the chatbox and it worked perfectly. What does this mean? Look at the page for the item to see. Maybe because this was the first time happening to me or the amount was under a certain threshold ($130) or both. I did contact Amazon and was told to please wait 36 hours. There is no email option any longer :) I walk outside, nothing. Check your mailbox or wherever else you receive mail. I buy a lot on Amazon, and sometimes I do it based on timing of delivery. Bear in mind, expected delivery could take place within 48 hours, or in some cases, outside of that. :/. I’m literally sitting at home when I get the notification that the product was delivered. Amazon sent my package with USP and they delivered the item to another location, despite the fact that the correct delivery address was selected. What I find really annoying is that Amazon’s messages are obviously automatically generated nonsense. On September 27 I ordered a javelin from Generally, we have found that the USPS service is far inferior to that of UPS when it comes to delivery errors and issues. I just tell him it’s because I am special! I solve my problem because of the great information!! I searched for over an hour!! More fraud. It’s not going to arrive today, obviously, but are they actually going to ship this thing? The delivery deadline was clearly complete nonsense. On the Amazon help page titled Find a Missing Package That Shows as Delivered, Amazon explains that, essentially, you need to wait 36 hours past the ‘shown as delivered’ time before you can escalate it to Amazon. Or in my case “The Locker Was Empty”. No apology. Then shortly got an Amazon reply that the “seller” is no longer active! My problem is that it shows my package was delivered… halfway across the country!!! Email gives them another 12 hours to hold onto my money in their financial records. They said my item was delivered but they never really delivered it. I’ve been missing a “delivered” package for two months now and trying to find out how to contact or report it has been like trying to find a needle in a hay stack. When I went to Fedex website for tracking number it says the package is "Unable to deliver shipment, returning back to seller". Your email address will not be published. We’d appreciate your feedback. I called today, they fully refunded all my items, gave me 2 extra months of prime membership for free, and I had to re-order 2 of my items on my own. Just wondering if you chose the gift card option specifically or did they also offer you the refund back to your original payment method? I called Amazon (hadn’t read this article) and was told not only that it had been delivered at 7:50 PM but that Amazon Logistics claimed they had a scan of my signature and name. DON’T CALL — just use the chat link. Out for delivery means it is on the road and scheduled to reach you that day. Same thing happened to me. Amazon Accused of Cloning Vendor Products and Undercutting Them: Time for Antitrust Breakup of Amazo... Amazon Echo Series – Part 3: Cool Amazon Echo Commands, Tips, Tricks and Things to Try, Amazon Echo Invitation Goes Out with Release Date of "Several Months". When I file my complaint Amazon customer service admitted they never sent out an email related to the delivery of my package which had a tracking number. Why Does My Amazon Order Have A Walmart Or Target Shipping Order Inside? How to Find Facebook’s Text Message Authorization for 2-Factor Authentication, How to Resign, Delete, or Otherwise End a Game Early in ‘Words with Friends’, Look around the delivery location for your package, See if someone else accepted the delivery. I love Amazon and have no complaints at all, large variety, good prices, and problem resolution, all very customer friendly. But my particular case I was never sent an email or notification as a delivery and as I stated I’ve asked Amazon and their vendor to provide me the tracking number as proof that my package was delivered and when I request the information they both cut off all communications with me regarding my issue. (If instead you did receive the package, but it was damaged, read our article How to Report Damaged or Bad Packaging to Amazon). refunds for two undelivered orders that the tracking email said were. No idea as to whether anyone actually got the message or if they’ll respond. If you haven’t received it by Tuesday, August 2, 2016, end of the day, and you’ve checked around the delivery location and with others who may have accepted the package, please contact us through the link below and we’ll be happy to get a refund for you. We’ll see….. 2.29.12 3:00 PM EDT By Mary Beth Quirk@marybethquirk. The UPS site says to go thru the seller because they have more info available. I won’t make that mistake again. Don’t Click On or Open Screenshot[. It’s only been going on 18hrs anyway so I’ll wait for the 36hr mark before ~trying the chatbot. ;~) Got a Blank Doortag Notice from FedEx on Your Door? I’m going through the process now, albeit very carefully. The website no longer exists. Note that it says, “Usually ships within 3 to 5 weeks.” That’s a long time to wait for an item to ship, isn’t it? There is a pre-written message which you can select that says “Please provide latest status on when my Order (sic) will arrive” (we have no idea why they capitalized ‘Order’), and a note clearly meant to encourage you to not instead write your own message: “Customers choosing this option usually receive a quicker response.”. Highest amount of late and mis-directed deliveries of any carrier service. In those instances, I need Amazon to be reliable on their “guaranteed” delivery date, otherwise I would have driven somewhere to buy it and have it in hand. Wow, thank you! You can confirm your tracking status and time via Your Orders page. Some items are marked that they cannot be refunded, vitamins and sundries. However, it still says, “Not yet shipped.” So what changed? You can also try using the Amazon Customer Service Chatbot if you prefer not to use the phone, although we have not tested it recently. Thanks for this article! But in the last 2 years, since they started delivering on their own, they have really declined in service. We’re sorry to hear that you haven’t received your item from order #114-8590300-2609019. I’ve heard that when it’s a prime delivery (2 days) that USPS will sometimes mark as delivered so they don’t get in trouble for not making the prime deadline. Only two weeks! Nov 5: “Arriving tomorrow by 8pm, On the way.” There’s the oh so familiar “arriving tomorrow by 8pm,” again. After you click ‘Send Email’ you will see this confirmation: Within that 12-24 hours, you should receive a response like this: I’m sorry to hear that you didn’t receive your order #116-0019402 even though the tracking shows delivered. At this point the system will offer you a refund or a replacement. USPS rings my doorbell every time. In the end it took a couple extra days to ship but I can’t really complain, except for the fact that they stressed me out with all kinds of nonsensical shipping information. Notify me of followup comments via e-mail. Bam. How fast? I’ve just initiated two claims for non-deliveries. So two days essentially becomes 4 days before I can resolve the issue and then 2 more to receive a new item? Obviously they don’t take their deadlines very seriously. This is extremely helpful information. So when Amazon says that an order was delivered, they are relying on what the USPS, UPS and their own Amazon delivery drivers tell them. I received the same answer !!! Whoops! What a pleasant surprise. Don’t know what else to do. And they are gone. Check your browser settings or contact your network 15 seconds. Choose block user and confirm. Their new estimate is “Arriving Tue, 17 Nov – Mon, 23 Nov.” They added an entire month! Rest assured, we’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again. When Byron expresses disbelief that the truck will make it from Tennessee all the way down to Florida in one day, as he has experience in the shipping industry, the rep just says it’ll arrive today. The vitamins I ordered were non-refundable, it said. I even tried writing a review saying that I never received my item but Amazon rejected it! Some lazy delivery person not wanting to get in trouble for skipping the end of day delivery? Once on that page, you will be offered the option of getting help with an order you have placed, and you will be able to select from any of your recent orders. Oh well, that would still be under 4 weeks, so I wasn’t too disappointed. I checked the USP website and there it confirmed that I was correct in assuming it was sent elsewhere. Every time this happens, report this fraud and criminal acts to your BBB. Very helpful. All of the below information about the Amazon “Find a Missing Package” page no longer applies, since Amazon modified the page and you can no longer contact them through the page.

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