Receipt paper jam in the receipt printer. (OASIS system only), Inquire the card issuer. 1. The operation failed for an unspecified orunknown reason. Remove note from the CDU delivery path. Check the notes in cassette #2, 1. Remove the remaining notes and foreign objects at the position of the CS4 sensor 2. Check the replenished amount and replenish, Partial dispense (In case partial bills dispensed by dispensing demand when Partial Dispense option is on. Replace hard disk drive, 1. 1. 1. Receipt printer head overheated before printing. If the same problem occurs, inject master key again by diagnostics or inquire your service provider. Remove notes jammed in CDU 3. Cassette is not located properly at EDU when 0x15 command, combined print command, is performed. To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected. The checks failed to reach at the delivery route during receiving operation (FDS04), Jam on the way of delivering during receiving operation(FDS04), Jam on the way of delivering during receiving operation(BOS12), The checks failed to reach at the position of the stack entry during receiving operation(BOS05), The checks are remained on position of the stack entry after finishing receiving the checks, Jam on the way of delivering during reject operation, In case that the maximum acceptance of the checks goes over than the value of ESCROW MAX during receiving the entry command. Check a check's status in the reject box, Reject error due to check skew during check dispense operation. Check notesÕ status in 3 Cassette 2. Check if the CS3 sensor bracket is bended. Realign notes in the cassette 3. Clear jam. CS 15 Dark detection during deliver reserved operation. 2.Check if the telephone line is connected and the status of the telephone line. The same as #40011, #40014 and #40018 error handling. Check the shutter camÕs rotation operation. Removed and replace cassette Check the micro-switch located on the inside left wall of the dispenser. TS002), CS41A and CS41B Dark detection during initializing or dispense reserved operation. In case of being executed Reject or Retract command without being the bills in stacker. Check if communication cable between the Control Electronics and the Slip Printer is cut or the connector is wrongly inserted. ICRW detects protocol error. The checks are remained on the entry part of (recog ? Talk to host with response code 040. MCR Open Connection failure because of event creation failure. Error related memory address for card reader. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 4. Call us a 800-769-2826 or. Highly reliable and cost effective cash dispenser. Shutter close error at EDU when 0x12 command, combined entry command, is performed. Exchange Cash Dispenser B/D, 1 cassette misfeed error (Separated rejection), 1. Insert or re-insert the cassette(s). [CHK INSERTION] S9 Sensor On Detection Failed, the Media setting Error at Scanning Start. 1.When HOST DENY ERROR CODE is 3 byte, DA00XX(X0) will be displayed. R-gate solenoid echo check error when it is on to auto load paper roll. Remove the retracted cash in cash dispenser retract box. Check the status of sensor and its connector, 1. Monimax 5100 provide variety of value add features with simple Modification to the software and upgrading can be done easily and fast. Jason was a valued member of the Hyosung Leadership team since 2015…, Retail ATM Products Five consecutive rejections in one transaction. When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor.). Received the wrong life test command from the upper unit. Notes detected on the path while initializing CDU. Set information of Cash Dispenser Unit if error is not cleared after power Off/On. 1. Envelope is not found on S1 of EDU for 5 seconds when 0x12 command, combined entry command, is performed. Test Modem. Download, Erase Error(Flash Memory Erase) ?Download, Flash Memory Sector size error ? Paper jam error (Journal Printer). Mount 3 cassette 2. -Read error (VRC error)-Vertical parity error(VRC error) wasdetected in the read data (excluding SS and ES codes)-Although the C/R detected the magnetic data error, the host can send the next command. Dark light sensor error (CS21A, CS21B) during idle status of cash dispenser, There is no File when EP is DL mode -> It is necessary to download Firmware to recover in case of DL mode, Copy a file to dowload and SP Close and Open, Cash picking-up fail while cash in cassette #1 is enough, 1. Detection of cash low. Remove the remaining note or dusts around the gate solenoid assembly, CS4A sensor detects note in delivery path before/after CDU dispenses, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, This error occurs at NS7 and NS3A sensor dark in initializing process or initial preparation status of dispense process, The same as C0012 and C0014 troubleshooting, This error occurs at NS3B sensor dark in initializing process or initial preparation Status of dispense process, This error occurs at NS7, NS3A and NS3B sensor dark in initializing process or initial preparation status of dispense process, The same as C0012, C0014 and C0018 troubleshooting. Clear the count of retracted card at OP mode. Receipt paper setting error Jam and miss-feeding are detected during receipt paper is loaded. 2. The others Error of the BILL Acceptor Unit, The USR_BILL_INF_STACKER_STATUS Is normal, The NOTE_STATUS of BILL Is not NOTPRESENT, The TOTAL_BILL_COUNT is over than the APP_FULL_BILL_STACKER, The DEVICE_STATUS of the BILL Acceptor Unit is not HEALTHY, In Case The number of Copper Coin in Hopper 1 is below the lowest(12) and The number of Copper Coin in Hopper 2 is below the lowest(55). No response detected after 5 retries because of timeout between STX-BCC interval. Check external light source of the CS10 AB sensor. Error of printer header pre fire position when it sends 'F' command, Detecting the envelope in transport path between S3 and S4 sensor (Envelope Depository), Error of pre-fire in printer head in initializing (Envelope Depository). Remove the retracted passbook in retract box. Cash Dispenser Unit sensor cover 1 Y s a hexadecimal of the covered sensor. Check modem cable 2. Remove a dust or foreign objects on the CS13 sensor4. (Cash Dispenser). Check the host. Check the Cash Dispenser firmware version and refer to specifications. 2. Check bill jam or no note in cassette #2. Communication error-Command Length doesnÕt match. To show that there found abnormal condition on the power-line. ©2020 International Merchant Services, 1331 Airport Freeway Suite 150, Euless TX 76040 | Registered Agent of Citizens Bank, N.A., Providence R.I. At IMS, we know ATM errors can be tough to understand. The checks failed to reach at the RECOG entry part during doing operation. Printer header position error when it sends 'D' command. /* ----------------------------------------- */, Hyosung now offers the first complete line of recyclers with the new MX8300 models. The error of separation time from CS41AB to CS4, Something is detected on CS41A, CS41B sensor in initialization. Error on deleting registries for journal printer. Arizona 4. 4. Remove note from the CDU deliver, CS11A and CS13 Dark detection during initializing or dispense reserved operation (Cash Dispenser), CS11B or CS13 sensor detects note in delivery path before/after CDU dispenses, CS11A, CS11B or CS13 sensor detects note in delivery path before/after CDU dispenses, Failed in checking the reject gate solenoid echo, Listen to click sound during cash dispenser initializing- If that sound occurs in 2 seconds after motor was turned, it is normal- If there is delayed, replace PCB on cash dispenser, Failed in checking the present gate solenoid echo, Check sum error (No information is set) (Initial recovery) (Cash Dispenser), 1. Close Printer head, Printer head in wrong position ? Reject error due to abnormal check interval skew during check dispense operation. Fail Black Mark detection before cutting while receipt paper Initializing (Receipt Printer). In case other command is executed in Cash Unit Exchange, Cash dispenser service is already cash in state, In case the cassette counting donÕt match, In case the number of cassette donÕt match. Request to dispense 150 or more notes. We are deploying the fix to affected locations as fast as possible. Check if CS62 sensor poll is abnormal 3. 1. Mounting/demounting 4 Cassette during dispense operation. Financial Institution Pinpad (EPP) configuration data reading error. Check phone number. Check CS15A and CS15B sensor or if being jammed in front of CS15A and CS15B sensor on entrance of cassette. 1. Initialize after executing Cash Dispenser Information Set(ÔPÕ) Command4. Clean CS2, CS4A and CS4B, CS2, CS4A and CS4B Dark detection during initializing or dispense reserved operation, The same as #40011, #40014 and #40018 error handling, CS3, CS4A and CS4B Dark detection during initializing or dispense reserved operation, The same as #40012, #40014 and #40018 error handling, CS2, CS3, CS4A and CS4B Dark detection during initializing or dispense reserved operation, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Replace 4 cassette box when multiple error occur. 1. Perceive TS102 Dark on doing delivery command, Remove cash in throat (TS101, TS102 and TS106) and retry, No perception of sheet before delivery or retract command, 1. If the same problem occurs, inject master key again by diagnostics or inquire your service provider. Check cable and connection between the CE and dispenser. Print, Detect envelope on S3 or S4 ? Return the docking position of cash dispenser. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). The error of going right position on the INK motor delivery part before doing flush-all operation. The sensor detects that the security door is open. Failure on picking up note from 4th. 3. Check the Cutter module 2. With four cash dispenser options ranging in capacity from 1K to 4K, ATM configurations can be customized to match cash volume needs. Check and replace the terminal printer head. Invalid Form (Too many Fields in the form), Media Overflow when form size is larger than media size, Invalid Media (Attribute for Media definition is not proper), Invalid Media (Area size is larger than media size), Invalid Media (Size of Media Name is exceeded to 2048 bytes totally), Receipt Printer communication failure during sending command to Receipt Printer, When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Continuously detected note in CS15 during retract operation. Replenish receipt paper in paper charger2.

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