I think someone is using my Netflix account without my authorization. Can I take Netflix “à la carte” on top of an Optik TV package and be billed by TELUS? No, as long as your Optik TV service continues at your new address. share. If Optik TV is not available at your new address, you’ll receive an email from Netflix to update your payment method. Tips to ensure your installation day goes smoothly, Read about when and why My TELUS is replacing Optik TV accounts and benefits of having a My TELUS account, Everything you’ll need to successfully set up your Optik TV account, How to prevent unauthorized rentals of On Demand and PPV programs, Get detailed information and troubleshooting tips for your Optik TV and Internet. by Mytown » May 11th, 2013, 11:05 pm superhamster wrote: Just turned on my digital box and tv and there's no picture. Pour nous aider à améliorer notre site, nous aimerions connaître votre opinion. As part of the new Optik TV package, TELUS offers Third-Party Billing for subscription services like Netflix. TELUS will no longer manage your payment should you downgrade or cancel. When you add Netflix to your Optik TV package, you’ll be sent an email with activation instructions. This is outlined in our Customer Service Agreement and Terms and Conditions for Optik TV. Contact us and we’ll help re-authenticate you to your proper account. To help us improve this website, we'd love to hear your feedback. Most issues you'll encounter with your TELUS digital set top box (PVR) can be solved using one of the solutions below. Do you work at Optik TV? You can remove your Netflix subscription through your My TELUS Account. Not only does this save the customer money but they will also receive an upgrade to a Netflix Premium plan and existing Netflix subscribers can keep their current account. The technical support helpline numbers are available 24/7 for support. There are new articles added with updated information so the users don’t have to go through the hassle. Enhance your Optik TV experience with Netflix. It doesn't appear in any feeds, and anyone with a direct link to it will see a message like this one. https://www.telus.com/en/support/contact-us/escalations, Attribution-NonCommercial-ShareAlike 2.5 Canada (CC BY-NC-SA 2.5 CA). With your My TELUS account, you will unlock more TELUS services for free: If you have multiple Optik TV services and use Optik TV accounts to access one or more of their services on the Optik TV App, we have made improvements to My TELUS to ensure you can access any of your Optik TV services on the Optik TV App. Getting premium content is now easier than ever. I was billed twice by both Netflix and TELUS for my subscription. Press J to jump to the feed. We will need to disconnect your incorrect account and re-authorize to your proper account. Troubleshoot problems with your phone battery, Get help with your ALCATEL ONETOUCH Pop 8 LTE, Get help with your Apple iPad (5th generation), Get help with your Apple iPad (6th generation), Get help with your Huawei Huawei B890 4G LTE Smart Hub, Troubleshoot: Can't make or receive phone calls, 3 steps to fix your picture & video message issues, Android Next-Gen Messaging deregistration, Troubleshoot sending or receiving text messages on a Prepaid device, Troubleshoot data on a Prepaid mobile device, Troubleshoot mobile phone problems when travelling, Change or reset your mobile voicemail password, Prevent malware, viruses and Trojans on your mobile device, Troubleshooting audio problems on Optik TV (Quebec only), TELUS Home Assistant on the Google Assistant: Known Issues, TELUS Home Assistant on the Alexa: Known Issues, FAQ: TELUS Home Assistant on the Amazon Assistant, Troubleshoot Pik TV Wi-Fi connection issues, Troubleshoot registration problems with My TELUS, Troubleshoot log in problems with My TELUS, Unlink or cancel your Mobility or Home Services account, Troubleshoot view my e.Bill error message, Payment options for overdue Mobility fees, Can’t connect to your TELUS home internet: Some of my devices cannot connect, Can't connect to your TELUS home internet: All my devices cannot connect, All my devices cannot connect to the internet (Actiontec T3200M), Other factors impacting your wired internet speed, Other factors impacting your Wi-Fi internet speed, Troubleshoot Call Display on your home phone, Troubleshoot Home phone voicemail problems, No dial tone on your home phone (landline), How an unauthorized person can gain access to your long-distance service, What to do if you become a victim of toll fraud, Changing the batteries in your SmartHome Security devices.

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