By ticking this box, I accept Samsung Service Updates, including : Easily switches from refrigerator to freezer temperatures, ENERGY STAR® 2017 Emerging Technology Award, Easily drop the temperature with the press of a button, Keep food fresher longer and minimize freezer burn, Fingerprint Resistant Black Stainless Steel, Fingerprint Resistant Stainless Steel, White. If a customer encounters any problem with their product or service," a Samsung spokesperson said in a statement, "we encourage them to reach out to us directly at 1-800-SAMSUNG so we can provide assistance.". The ice maker in this model cannot be uninstalled, however, model RT18M6213SR/aa is comparable and has an optional ice maker. †No Interest if Paid in Full within 6, 12, 18 or 24 Months: Available on purchases of select products charged to a Samsung Financing account. Please contact us via Live Chat for a faster response. "And it's completely shocking that nothing is being done about this. $849, Save up to an extra $ now with Samsung Discount Program, CUSTOMER RATINGS AND REVIEWS TERMS OF USE. In accordance with applicable law, SAMSUNG reserves the right to change, condense or delete any content on SAMSUNG's website that SAMSUNG deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Heilman says she's surprised there isn't a recall on these ice makers. ft. Top Freezer Refrigerator with FlexZone™... "And it's certainly safer than a blow dryer.". *Limitations apply; visit http://www.samsung.com/us/support/premium-care/terms-and-conditions/ for full terms and conditions. Parts and labor included for 1 year. Include details of your hands-on experience with the product. Regular account terms apply to non-promo purchases. However, SAMSUNG reserves the right to remove or to refuse to post any submission for any reason in accordance with applicable law. "My kids do sports, I'm a parent of teenagers - I need ice!". Ice making (applicable models only) Twist ice maker 1. , our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device. "It's pretty genius on my husband's part I think," Jones said. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. Find more information on the Samsung apps available for your product. Lisa Heilman, of Sanford, can relate. You will need to use your Samsung account to access SmartThings. Come meet a Samsung representative for your S10 purchase. But truly, it should be fully operational for a modern refrigerator like this.". However, SAMSUNG reserves the right to remove or to refuse to post any submission for any reason in accordance with applicable law. Include personal information such as email addresses, home addresses, or names. See our privacy policy here. Free Standing Appliance. Message and data rates may apply. Samsung pays for Premium Care during this period. 21 cu. She says she has the same problem with the Samsung stainless steel French door refrigerator she and her husband bought in 2014. You acknowledge that you, not SAMSUNG, are responsible for the contents of your submission. We hope our support team resolved any issues with your product. Samsung refrigerators are sold at major retailers including Home Depot, Best Buy, Sears Outlet and Lowe's stores, as well as at several other websites and brick and mortar stores that advertise Samsung refrigerators for sale online. Samsung pays for Premium Care during this period. Account must be in good standing. Sorry, there is insufficient stock for your cart. Discover the latest features and innovations available in the 18 cu. A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out. Most ice makers have a flap that prevents cool air from exiting the freezer and keep warm air out. Get performance ratings and pricing on the Samsung RT18M6215SG refrigerator. By submitting your email address in connection with your rating and review, you agree that SAMSUNG and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes. By continuing to browse or use this site, you are agreeing to our use of cookies. Did you receive an incentive? Images must be in BMP, PNG, GIF or JPEG format. You are required to make minimum payments, but minimum payments will not pay off the balance on time. Mention retailers, other companies, or other websites/links. $0 down and 6, 12 or 18-month plans available for most appliances. ft. Top Freezer Refrigerator with FlexZone™ in Stainless Steel 18 cu. Top Solutions for Top Freezer RT18M6213 Series. Get support from Samsung Experts and Samsung Care Pros Free sample, Compensation, or Participated in a Consumer Research Study). Prior purchases excluded. Adjustable shelves slide in and out, adjusting height to store taller items with ease, ENERGY STAR® 2017 Emerging Technology Award, 448 kWh/year (w/ ice maker), 364 kWh/year (w/o ice maker), Product Dimensions with Hinges, Handles and Door, Product Dimensions without Hinges and Door. You are required to make minimum payments, but minimum payments will not pay off the balance on time. "It's completely frozen up top. No one tests refrigerators like we do. Free returns up to 15 days after delivery of an appliance. "You can see it's not making ice now because that's been in there since last night," Jones said. A drawer at the top of the refrigerator stores deli meat and other food. She says not only does the ice maker not make ice, but water condensation also freezes all around the ice maker canister and causes it to freeze right to the sides of the freezer, making pulling out the ice maker a real challenge. Connect Bluetooth devices When it's time for some music, get your headphones out, and soon you'll be enjoying your favorite tunes. You can check the SmartThings website to see if it's a compatible device. We are processing your review. Account must be in good standing. Both women received emails promising them refunds. (i.e. Within days of receiving our email, Samsung called both Central Florida women, listened to their problems, and sent their complaints straight to their Office of the President. Adjustable shelves slide in and out, adjusting height to store taller items with ease, ENERGY STAR® 2017 Emerging Technology Award, Fingerprint Resistant Black Stainless Steel, Product Dimensions with Hinges, Handles and Door, Product Dimensions without Hinges and Door. For the latest manuals and specs, we will need some more details about your product. Please contact us instead. Twin Cooling Plus maintains high refrigerator humidity and dry freezer conditions, for fresher produce and less freezer burn. Please share your ZIP Code to find a nearby Best Buy location. In thanks for your patience, enjoy an eCertificate up to $25 toward your next Samsung.com purchase. Interest is charged from the purchase date and trade-in questions answered, Text SMSCARE to 62913 to receive Samsung Financing account issued by TD Bank, N.A. Meets strict energy efficiency specifications, 448 kWh/year (w/ ice maker), 364 kWh/year (w/o ice maker), Product Dimensions with Hinges, Handles and Door, Product Dimensions without Hinges and Door, * Standard text message and data rates may apply, IT/ Computing - 8 AM to 9 PM EST Mon to Fri, home-appliances|refrigerators|top-freezer|no-ice-maker|top-freezer-rt18m6213-series, http://www.samsung.com/us/support/premium-care/terms-and-conditions/. Come meet a Samsung representative for your S10 purchase. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? Reversible door creates a beautiful, streamline design with the ability to customize to your needs. We are glad you like your product. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? Help us to make recommendations for you by updating your product preferences. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. "There's no way for the ice to come out, the whole thing is completely frozen," said Heilman. ft. Top Freezer Refrigerator with FlexZone™... 18 cu. After the first month, you must provide a credit card to continue this coverage at its regular price of $11.99 per month. SAMSUNG does not guarantee that you will have any recourse through SAMSUNG to edit or delete any content you have submitted. Advertised payment Free returns for up to 15 days after your new appliance has been delivered to your home. So many people are experiencing the same problem that I'm experiencing," Heilman said reading all the complaints. She says when she started researching online, she found post after post with the exact same complaint - and no solution in sight. Free standard shipping, exclusive offers and financing options. "In the event that the Samsung appliance malfunctions, contact Samsung," the spokesperson said. Helps reduce smudges for an everyday great appearance. (i.e. Please call or chat with a Samsung expert for assistance. Jones was offered a full refund of more than $3,100 for her newer-model refrigerator. In addition to the social media complaints, there is also a class-action lawsuit filed in 2017 involving ice maker issues for certain Samsung French door refrigerators. 18 cu. Include details about prices, promotions, shipping, or customer service. Please consider updating your star rating if we helped. This product is available for delivery in your area: This product is not available for delivery in your area: Due to high demand, our projected delivery date has been extended to the date above. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. Send your device in for repairs or visit a Customer Service Location. Did you receive an incentive? , our Samsung representative will be in touch with you.

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